There are a lot of newbies, who would like to take care of their customers themselves. Problem is most of the issues that can be solved by an experienced person in 10 minutes will take an hour or more for a non-technical person. This will leave a bad impression for a startup hosting company.
I learned this from Lisa Sasevich who taught me so much about selling authentically. Selling is scary - it forces you to really step out of your comfort zone. The fact is that when you're out there and people are learning from you and enjoying you, some are going to want more of you - be managed it services or products you have to offer. You can "sell" more effortlessly when you make it easy for them to see and take the next step.
IT strategy and architecture services from IBM can help you successfully assess, plan and design an enterprisewide IT strategy and architecture that tech support I.T your business goals.
Having a telephone Managed I.T support uttah is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach.
Another t-shirt that's guaranteed to leave you warm and fuzzy reads "I get paid for tech support..." on the front, "...I don't get paid to care" on the back.
Ford sells four wheels, some upholstery, an engine and a radio for $20,000. Ferrari sells success, style and prestige for $400,000. Go figure. And Ford is about to go bankrupt while Ferrari is just fine.